Facebook, Family and Friends

By nature, I don’t consider myself a stalker.  I’d like to believe that I respect people’s privacy and that I have excellent boundaries about personal space.  However each time I log on to Facebook, I am taunted with gossip-bytes from friends, family and even family of friends, (which I have no idea how they appear on my not-so-news-worthy feed.)

Sure I can ignore the sidebar, but I would have to have blinders on not to take an interest in that cute little puppy that Marybeth just rescued from the pound.  Who wouldn’t click on the link to see more about that story?

And look, I haven’t connected with Marty in a while.  So nice of Facebook to notice.  Turns out Marty is an arrogant boar but since Facebook suggested that I give him a shoutout, it actually gives me pause to consider some of his finer qualities.

In a silly play on irony I gave up watching the evening news or reading the morning paper more than a dozen years ago (and I have enjoyed a life, albeit a bit less informed, that is decidedly free of media hype and propaganda) however in the last year, I have found myself drawn in to this new age of voyeurism through the guise of social networking.  Point blank, I read the “newsfeed” and enjoy the commentary by people who give their thumbs up or one of a thousand emoticon-acronyms.  Much like in my youth I would rush home to watch the latest episode of Days of Our Lives, my Bo and Hope have now been replaced by hundreds of new cast members who are breaking up, making out, seeking comfort, or proselytizing their latest cause-of-the-day.

There are some that would argue the point that our internet relationships are somehow less “real”.  That we can’t possibly know if someone is portraying themselves in a true light and we should not spend so much time invested in reaching out and touching someone that we really don’t “know”.  I would counter that we really don’t know anyone else outside of our filtered perception of who they are in our own story of life.

Perhaps because of my unique hermitage coupled with my tendency for story-telling/stand-up comedian … I find that my social networking peeps are perhaps some of the most rewarding relationships or storylines as the case may be.  For me these people scattered around the world are my community, my sangha, my muse and my soap opera in which I now can be one of the cast members in this larger than life lila.

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Customer “Service” #4 — Mailorder Arrives!

It may well be time to tell the Universe to stop sending me so much wonderful material for my cartoon blog!  LMAO

A dear friend told me last week that she was having a really rough go with customer “serivce” for an order she had placed at work.  And while she was going through the motions getting more angry by the minute … she could see in her mind’s eye my little robots spouting off from my YouTube videos and she smiled to herself and could remember this is ALL A JOKE.

Are we having fun yet?

Make sure you catch the first part of the mail order saga and the sequel.

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The Hug

Many thanks to my daughter
for taking this photo with me.
It was exactly what was in my mind’s eye.

As I often say, Grace is not subtle in my Garden.  So it should be no surprise that my kitchen was the spot where Source opened up a window to the One.  Let me preface by saying I will fail to express in words that which cannot be described and to say these are pointers would be to imply there is a tangible path in seeking “The Way” and that is not my experience.  What there is … for me, in this often dysfunctional life … are moments of extreme bliss when the Sacred penetrates the illusion of the egoic mind.

I received a call from a close friend who mentioned she would be in my area in the early evening and wanted to know if my body was up for a visit. Between her very busy and full life and my completely disordered existence, it is a rare opportunity that the planets align for such a meeting, so I was thrilled at the prospect that this would be one of those occasions.  She had recently arrived back from a trip to India and my house mate and I listened with wide eyes as she told us of her adventures.  And yet within the story of the sojourn there was a heaviness in her voice — a sense of pressure or dull pain below her navel that could of course be chalked up to some post-traveler’s irritable bowel … or perhaps to a deeper longing that was literally taking the wind out of her sails.

As the three of us continued to peel away layers of the onion around the kitchen table, there were tears in each of our eyes as we touched upon the loss of our mothers.  My housemate and I looked upon our mutual friend and embodied her pain as she spoke about the depth of her sadness and the sense of loneliness since the passing of her mother earlier this year.  And while both of these women had lost their Mom in recent past, my own loss from my estranged mother who has not spoken to me in over a year and a half came bubbling up to the surface.  In the silence of the sacred sisterhood, each of us felt safe in the kitchen womb to open up our heart.

I had intended to do some energy work with my dear friend of long standing but as I described the notion of taking on her pain and answered the typical question that comes up — namely the hesitation to not want to weaken my already diminished physical state and my reassurance that the gifts all come from Grace who would be doing all of the work on our behalf — I asked the pointed question as I always do before I begin … “Are you willing to let this pain go.”

It may seem obvious and unquestioned to think if we had a pebble in our shoe, that we would at first opportunity remove the stone to ease our pain.  But there are a thousand reasons why we may choose to walk upon a pebble.  And this question does not take lightly that we are talking about yet another loss.

“Are you willing to let go of this pain,” I asked as I looked into her eyes from across the table.

At once her gaze broke and she leaned over to pull upon the purse that was hanging from the banister.  As she removed a crumpled tissue out of the handbag she dabbed her leaking eyes and admitted she really didn’t know the answer.  The loss for her, seemed to be the only way that she had now to “connect” with her mother.

My housemate understood intimately and began to weave a wonderful story of what it means to “have it all”. As I listened to them share their fears and the tears continued to flow I could feel my back begin to resonate with an effervescing that I have come to know as the pneuma (the sacred breath) and I asked my friend if she would permit me to place my hands upon her back.

Instead of taking away her pain, I asked if I could touch her back and awaken the pneuma in her heart.  In silence she nodded.  I stood up from the stool where I had been perched as I was peeling away eggshells for our simple meal of fresh baked bread, sliced hard boiled eggs and summer mellon.

I motioned for her to take my spot on the unfinished wood.

As I looked at her back I could feel my hands warm and draw closer to her body as if a magnetic field was pulling me in.

When my hands made contact, my eyes shut quickly as a flash of light burst inside my head.  Tears began to well up again and I slowly slipped down onto my knees and held my hands high up on her back.  More tears fell as I found myself in a prayer pose with my palms reaching high and touching that which does not have form.

We were each breathing softly and slow, as I felt the blood come back into my torso and I was able once again to stand.  My hands moved to lay upon her shoulders, then her lower back.

As I stood hovering over her, I could see her own hands resting in her lap.  There was a glow about them and I leaned my chest into her back as I reached around and clasped both of her hands into mine.

We breathed as One.

To say anything more would be trying to describe something that would fall short of the experience.  I gently placed both of her palms together and cradled her hands in mine.  My cheek pressed against the softness of her hair and the presence of the Divine Mother filled the room.

Later, my housemate who was holding the sacred space for us both, told me that the little dog, Dalai Lama, who is most often boisterous and terminally playful especially if I am on the floor and within easy access, had instead uncharacteristically walked over to stand on her far-side and lean up against her for the duration of the sacred encounter.  Silent and still.  The old dog, on the other hand had positioned herself directly behind me and stood in noble serenity as she also experienced the satori moment.

I realize everything is meaningless and that any one experience no matter how intense or bliss-filled is not the final understanding … but rather a glimpse of our true nature.  Or perhaps in this case a Divine Hug.

Fear not the pain of another, but breathe in their suffering and know that I AM.

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Customer “Service” #3 — The Happy Ending

When a customer “service” SNAFU has a happy ending … you just have to give it a shout out!  Haven’t seen the prequel to the mail order pharmacy saga?  Preview it here.

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Gaia and The Girl: Hang out with the Breath …

As an outgrowth of my novel In The Lila and the Gnani Chronicals that have been percolating for the last few years … I have embarked on a new category for my Not So Shaggy Dog Stories called Gaia and The Girl.  If it seems like I am pouring new wine into old skins … then let me assure you that I AM!  There is forever, only ONE conversation.  As we seek our own tail (tale) we amble about in a circle telling the same parable about the two Zen monks who carried the geisha across the river, or the farmer whose son broke his leg on a wild horse, or the hairless dog who transmitted the dharma to the new puppy (ok, that one is mine ;-)

No matter what words we choose, when it comes down to a conversation about the sacred we can not help but repeat ourselves and ultimately fail in trying to point to that which can not be spoken.  So here I am, yet again with my wild images and imagination as I paint a picture this time in the 2D world of cyber-cartooning that speaks to what my heart sings.

And let’s face it … the world of Zen could use a few more women in the muddy waters.  Gaia and the Girl contains the sacred enquiry into the nature of that which we are.  Sometimes funny, often wide of the mark, this matriarchal archetype of conversations with God puts a little lipstick on the Buddha.  Did I mix enough metaphors for you yet?

Point blank … if you are looking for answers … Google has a world of data just ready for you to burry yourself alive.  If on the other hand you are drawn to play in the lila … well then this might be just what your mind longs for.

Deep breath …. here we go.

The Girl:  This seems all a bit strange.

Gaia:  Is there an aspect of “Life” that is not strange to you?

The Girl:  Well no.  I guess all of it is strange.  But the sacred inquiry within the 2D world of cyber cartooning?  What noble insight could possibly come of it?

Gaia:  If you are looking for answers, because in some way you think you are lacking sufficient information then you would do well to stop this nonsense now.  Better to Google some string theory if it is science and data you are seeking.  But if you want to simply pull upon the string to see what unravels … what better place than here where the illusion is clear and the Lila is right before your eyes.

The Girl:  So where do we begin?

Gaia:  What is the most important question?

The Girl:  I could say that I want to know God, or some other lofty new age recycled metaphor … but in truth … for ME what is most important is to end the suffering.  Peace.  I am looking to cultivate Peace within this body that is dysfunctional and this mind that spins stories even in the absence of an audience.

Gaia:  When you understand that the audience is never absent.  As you apperceive the One that watches in silence … the Peace that you think you are searching FOR will become THAT which you ARE.

The Girl:  And until then?

Gaia:  There is no THEN … if you are already THAT which you are seeking … then there is no distance for you to travel in order to arrive home.

The Girl:  But in this moment, I feel light years away from the abiding awareness.

Gaia:  Understand that there is an investment a hook if you will for the conditioned mind to hold on to the story of “me”.  But there are no chains that bind you to that seat where you have taken a stand.  In this moment … just for now … feel the breath enter your nose and notice how your shoulders drop slightly as you let go.

The Girl:  yes.  In one breath … there can be so much of a release.

Gaia:  Before you took that last breath … WHO was breathing on your behalf?

The Girl: That which watches in silence.

Gaia:  Excellent.  Until next time.  Hang out with the breath and realize the Peace that is already always present.

The Girl:  I am always so grateful to be in the conversation.  Gassho.

Gaia:  Gentle journeys. Gassho.

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Customer Service #2

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Days of our Lives

When I was growing up I longed to be a soap opera actress.   I sometimes tease that in fact I did — I have a mysterious illness, a dysfunctional family and a hot steamy sex life with my leading man.  I remember reading interviews with soap opera divas who said they loved to play the villain because the roles were so juicy.  As an actor I can imagine being drawn to a wide variety of characters and scripts from outrageous comedy to bittersweet dramas and even horrific trauma flicks.

When you know that none of it is “real” then you can play lightly with the material and throw yourself into your role with passionate abandon.

What if Grace is the same way?

Wanting to experience EVERYTHING, and knowing that none of it is “real”.

In this paradigm there would be no need to ask “Why do ‘bad’ things happen to ‘good’ people?”  We would no longer look upon our self as a “victim” of our circumstance.  “What did I do to get so sick?”

If we see this moment as merely another reel in the showtime of life we might begin to glimpse that all of this could be here to bring the experience to light.

From the vantage point of Beingness, we watch the screen play before our “i” and see that everything is in motion.  Always changing, forever fluid and filled to the limitless brim with experiences ranging from voracious intensity to the subtle sublime.  All of it unfolding for our benefit.

Because we want to know what it feels like to “feel”.

If we knew there was nothing personal (no person) about it … we might embrace the Days of our Lives in a much different Light.

When I was growing up I longed to be a soap opera actress.  I sometimes tease that in fact I did — I have a mysterious illness, a dysfunctional family and a hot steamy sex life with my leading man.  I remember reading interviews with soap opera divas who said they loved to play the villain because the roles were so juicy.  As an actor I can imagine being drawn to a wide variety of characters and scripts from outrageous comedy to bittersweet dramas and even horrific trauma flicks.

When you know that none of it is “real” then you can play lightly with the material and throw yourself into your role with passionate abandon.

What if Grace is the same way?

Wanting to experience EVERYTHING, and knowing that none of it is “real”.

In this paradigm there would be no need to ask “Why do ‘bad’ things happen to ‘good’ people?”  We would no longer look upon our self as a “victim” of our circumstance.  “What did I do to get so sick?”

If we see this moment as merely another reel in the showtime of life we might begin to glimpse that all of this could be here to bring the experience to light.

From the vantage point of Beingness, we watch the screen play before our “i” and see that everything is in motion.  Always changing, forever fluid and filled to the limitless brim with experiences ranging from voracious intensity to the subtle sublime.  All of it unfolding for our benefit.

Because we want to know what it feels like to “feel”.

If we knew there was nothing personal (no person) about it … we might embrace the Days of our Lives in a much different Light.

Posted in Everyday Dharma, What The "I" Can't See | Leave a comment

The Eye of the Needle

For the most part my mono-vision is working out very well.  I can see things at a distance and at arm’s length without a problem.  I notice that I tend to hold books a little off to the left (where my eye is focused for near-sighted) and I suspect that I turn my head ever so slightly to the right if I am trying to pin point something a ways away.

The one thing I haven’t mastered is threading a needle.  Neither eye … no matter how close or faraway I hold the pin in my hand … can focus enough to discern where the eye is.  In these cases, I simply call upon my grandmother for help. Grandma Mabel was an expert seamstress.  In as much as a five year old can gauge the craftsman ship of anyone I suppose.  I heard stories that she use to sew piecemeal for the war effort and when I was a teenager I was blessed to have one of her old Singer foot peddle machines.  I don’t know if we lost that one in the fire or in the many moves of my youth.  It’s funny the things that we miss.

Each time I tackle a sewing project — and in my case I use the term loosely since I have no skills in that area — I begin by seeing the image in the iris of my mind.  Then I ask for Grandma Mabel’s help and simply sew and pray until it is complete.  And somehow they always turn out as envisioned. Funny how things just seem to work like that.

ZD YouTube FLV Player

Prom Dress Circa 2006

My eldest even once asked me to make her prom dress once upon a time.  That was a BIG project for Grandma Mabel since before that time I had only sewed Halloween costumes once a year and that was when my children were just tots.  But the dress was wonderful, my daughter was happy and I was once again grateful to my Grandmother’s DNA running through my blood stream.

ZD YouTube FLV Player

In a very real sense we are our ancestors.  And in a very strange sense as mothers we are our children as well.  So with generations before me and one after, it is a small wonder that each of us have so much in common. Recently we also discovered that the POTS (dysautonomia) that I was formally diagnosed with a few years back … is also likely a genetic gift. I say “gift” because who am I to judge some things — like sewing — are praise worthy and other things — like a collagen disorder — are a curse. In the master plan, I have to believe everything has a purpose.  That is if I believed there is a master plan.

For my children, their joint hypermobility and standing tachycardia seems to be hereditary.  Grandma Mabel died when she was only about 50 years old– but I do believe given her frame and heart troubles that the EDS gene hitchhiked on her double helix.  I would then venture a guess that my own mother’s fibromyalgia is also a result of this collagen defect.

Perhaps one day researches will know more about how to mitigate the symptoms or how and when POTS turns from being a minor annoyance to a full on pain in the pocket.  For now, it simply is yet one more reminder that we are all connected in this amazing family quilt that has been sewn by the hands of our mother’s mothers and will continue to be handed down for as far as the “I” can see.

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A Customer Service Comedy of Errors

Maybe my expectations are too high.  Growing up at the tail edge of the baby boomers I can still remember when all gas stations where full service; “the customer is always right” or “‘Le client n’a jamais tort” – take your pick; when you counted on Service with a Smile; and We Try Harder Because We Have To.  It would seem we don’t have to any more.   Sure the local mega-mart has a kindly old man at the door greeting you with a cart so we can all feel good about the predatory pricing, toxic merchandise, low employee wages, child labor law violations, product selection in support of particular ideology and discrimination against women.  I do suspect it is more than just customer courtesy that we sacrificed for low prices and next day delivery.

Maybe it is a combination of faceless technology and outsourced global helpdesks but as the system that supports the customer becomes more complex and further divested from consumer needs a simple mistake quickly becomes a comedy of errors.  My most recent SNAFU involves a major American-based multinational electronic commerce company, headquartered in Seattle, Washington.  Oh, let’s just call them AwesomeDotCom for the sake of anonymity.  It was late on a Thursday night and I was ordering protein bars for the kids to pack the next week for lunch breaks at their summer jobs.  I am pretty particular about protein bars.  For me, they have to have at least as much protein per gram as sugar.  They can’t have artificial ingredients, preservatives or other questionable fillers.  On a fixed income, I only buy what is on sale and must qualify for free prime shipping (a feature of AwesomeDotCom – not to mention any names.)  So this night I found an item and clicked the buy-now button only to see a moment later that both Luna and Cliff bars were being offered at a better subscribe and save option.  So I quickly went to my recent orders and attempted to DELETE the item I had just confirmed with one-click.  But the status on my order was set to some version of “already shipping” and I was unable to cancel from within my own account.

Ok, fast forward to recap this one as it appeared in the reality show known as God Has A Sense Of Humor Why Don’t You?

  • I placed a call using the “call us – and – we’ll call you” program provided by Awesome.
  • The pre-programmed tele-agent returns my call and instantaneously places me on hold for almost an hour.
  • At midnight I give up on the phone-tree and decide to send an email to their helpdesk.
  • The next morning I receive a response from the A-Team:
“Hello,
I tried to cancel your order, but it’s already been shipped.
Yada- yada-yada
I see that the order has not yet been shipped.  In this case, I’ll make an one-time exception and advance refund for you order cost.
Yada- yada-yada
As the order hasn’t shipped, I’ll not be able to refund you the order cost.
Yada- yada-yada
Thank you for your recent inquiry. Did I solve your problem?”
  • Whaaaa?  Did the item ship?  Was I going to be getting a refund?  Who’s on first?
  • Next day I receive another email from Team Awesome.  Confirming the refund has been processed and they give me a phone number for RightOn the delivery agent (name changed) to refuse delivery.
  • RightOn takes my 2,560 character order number and tracks package to a warehouse down the street and tells me they will have the foreman pull the package before it gets on the truck.
  • Five days go by and I begin to wonder where my Luna and Cliff bars are …. You see where this is going don’t you?
  • AwesomeDotCom tracking history shows that ALL of my packages have been refused.
  • I call RightOn and they admit that it was probably the case that warehouse just decided to pull ALL OF THE DELIVERIES for me that day.  They assure me it’s not a problem and that they’ll make notes in my account that will inform AwesomeDotCom that  it was their error.
  • Insert appropriate self-loathing as the egoic mind yells these things wouldn’t happen if I were “well” and could get to the damn store myself.
  • I phone AwesomeDotCom and this time I get a live agent …. who doesn’t appear to be a native of Seattle Washington.
  • Said agent says that she can’t process a refund until the packages arrive back because *I* cancelled the orders.
  • I explain the RightOn error – again, and she places me on hold to talk to call RightOn for verification.
  • When she returns she tells me that RightOn told her that I canceled the order and they won’t be able to refund my purchase.
  • I ask if it might be possible to have a three way conference call with RightOn, so that we can bring in the other agent that I just spoke with.
  • “I just make a note in your account that maybe you didn’t refuse package.  Why don’t you just go back on line and re-order.”  She tells me.
  • I try for a few more moments to bring us all on the same page … but eventually sigh and open up my browser window and re-ordered my Luna and Cliff bars.

Somewhere along the line of improbable circumstances, I just felt like my experience didn’t much matter.  I even blamed myself, because after all it was MY initial error in placing the wrong order.  And these things don’t happen often.  Right?  Well ok, maybe it’s just this week.

Today I received a call from my online grocery delivery company – Vons.com.  Debbie knows me by name.  It would be nice, kind of like the local grocer knowing the names of all your kids and waves to you at soccer practice.  But Debbie knows me by name because she calls me every couple of months to tell me that my credit card has been declined.  Three guesses what credit card we use?  Yes, my Visa card is with AwesomeDotCom.  So I get to Chase up that tree once again.

  • Press 2 now if your card has been declined.
  • Can you confirm the following transaction?  If yes, press 1 now.
  • Thank you.  Good-bye.
  • Good bye?  Wait, I want to talk to a person.
  • So begins the long on-hold process
  • “How can I help you?”
  • I begin to explain my situation …
  • “I’ll need to transfer you to our fraud division”
  • Back to the waiting game.
  • I explain to “fraud” that I’ve been placing orders with Vons for over five years for roughly the same amount each week.  But yet every couple of months my credit card is declined.
  • “That shouldn’t happen.”
  • I agreed.
  • “You should sign up for our fee service to text message you?”
  • Turns out she was saying FREE … no getting back those 90 seconds.
  • I explain that I was already enrolled in the text message alert system.
  • The fraud-agent confirmed that I was.
  • Did you text me this morning?  I asked.
  • “No it doesn’t appear that we did.”
  • I don’t think you really have that service then.  You take our information … but you really aren’t providing a “service” in the traditional sense if you don’t call.
  • “Well we can call you at your home phone?”
  • You have my number on file right?
  • “Yes.”
  • Did you call me today to tell me you were declining my groceries again?
  • “No”
  • Yeah, I don’t think that service is working either.  Please, this happens with frustrating frequency, can you see if there is an actual programmer or a manager I can speak with?
  • Back to the queue … with Taylor Swift You Belong With Me … I start humming along and my daughter bobs her head with the music.
  • Call waiting … It’s Debbie again seeing if she can run the card for a third time.
  • I confirm she can and in the process LOOSE my spot in the queue as the phone disconnects from the credit card company.
  • Go back to step one … explain that I need fraud division … re-tell my story to fraud agent – beg with tear in my eye for a supervisor.
  • Back on hold … Taylor Swift is now middle aged and performing in Airport Hotels.
  • Ta-Da!  A technical manager comes on the line, apologizes for my troubles and insists SHE can recode my account so that this won’t happen again.
  • But first … she’ll need to do a few “security questions”
  • She programs in the Fraud-Detector-101 to spit out a list of multiple choice questions.
    • “Which of these names have you used?”
      • Jones
      • Buckingham
      • Krimmer
      • Dallas
    • I answer correctly
    • “Which of these occupations did you once have?”
      • Pharmaceutical representative
      • School teacher
      • Nurse
      • Astronaut
      • Or none of the above…
    • I have no idea what titles she rattled off, but I knew I wasn’t any of those things in this lifetime.  So I answered none of the above.
    • “Which of these street names did you have?”
    • Beg pardon, did you say street name?
    • “Yes.  Which of these street names did you have?”
    • I must have been on low blood sugar (you know lack of groceries and all) because the only thing I could think of was some kind of “gang name” or “screen name” reference.  Really?  Why would they need to know that I go by Earth-MaFa62?
    • She rattles off a list of names.
    • I answer none of the above.
    • “Ooo, I’m sorry you didn’t pass that one.”
    • I felt like I was a contestant on a game show and had just lost the grande prize.  Had she said WHAT STREET DID YOU ONCE LIVE ON I may have been able to give a nod to Doreen.  But I thought it was just some street chick name.
    • “I’ll have to try some alternate questions.  Do you know how much your mortgage is?”
    • No.  Not really, it’s on autopay through my bank.
    • “Do you know who you have your mortgage with?”
    • Is it Chase?
    • “Ok, we’ll go with that.”
    • Turns out my mortgage is with a different bank entirely … but apparently she had had enough of me too and conceded to go ahead and make the changes so that Debbie doesn’t have to call me anymore and so that my family can eat more than just the protein bars being delivered from AwesomeDotCom.

When I was a Zen manager in an IT department each new staff member I hired received a printout of my credo “A User Is” and a copy of the “Four Agreements” by Don Miguel Ruiz.  It was my personal mission to make our community feel comfortable and confident regardless of their particular problem or need.  Foregoing computereeze and concentrating on practical advice with annotated examples helped bridge the knowledge gap and allowed us to excel (only small back office pun intended.)

I think perhaps it is the language or culture gap that I miss when I interface with the plethora of outsourced oversees support specialists that run the helpdesk for most of our retail markets.  Or maybe our technology systems have grown so far from the needs of the customer stakeholder base that it truly feels I am at the mercy of a cyborg when I call with a problem.

In all honesty, my experience in large is that each of the humans I come in to contact with are kind people, it’s just that they seem unempowered to resolve my problem.  As a conspiracy theorist I might venture that this is by design, as most consumers give up in frustration after the long hold with mind numbing techno-musak (no offense to Taylor Swift) and endless looping phone trees.

So maybe we don’t try harder, we can’t see if they are smiling on the other end of the phone line and it clearly doesn’t matter who is right … if each of us can see the comedy of the game and choose for ourSelf to BE of Service regardless of these new paradigms and practices … well then maybe we won’t feel as trapped the next time we find our self in helpdesk hell.

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